Before placing your order please read these terms and conditions fully and only proceed with your order if you agree to them. If you have any questions regarding our terms and conditions please feel free to contact us before placing your order with us.
We at CraftsandQuilts.net aim to provide an excellent shopping experience for our customers. We update our website daily, however due to the fact that we sell in store and online there maybe the rare occasion that an item may be out of stock after you have placed your order. If this is the case, we will contact you at the earliest opportunity to inform you of this and offer you a replacement or refund for the value of the out of stock item. Please ensure that we have correct contact information in case we need to get in touch.
We may rarely have technical difficulties that delay us in processing your order. Again, please make sure we have your correct contact details including phone number so we can advise you of any delay.
If for any reason your payment is not honoured, we reserve the right to take legal steps to recover all monies owed and any costs incurred in doing so.
If there is any mistake with your order you must contact us and allow us a reasonable opportunity to rectify such mistakes before cancelling payments.
We at CraftsandQuilts are doing everything we can to make using our site and online store a safe and pleasant experience for everyone involved. If you have any concerns or problems please telephone us on 01704 212257 or email us at info@craftsandquilts.net.
PAYMENT
We have done everything possible to ensure that your order is secure. All orders are encrypted in the software when the order is placed using 128 bit encryption.
They are only decrypted after they reach our computer. They are not held in clear text on any web site, nor are they stored in our database after being processed.
We accept; VISA, VISA ELECTRON, VISA DEBIT, MASTERCARD, MAESTRO, SOLO AND DELTA
POSTAGE/DELIVERY + Returns
On orders £0 - £14.99 the delivery fee is £1.95. On orders £15.00 - £49.99 the delivery fee is £2.95. All orders over £50 get free delivery. Postage may take 1 week or less depending on the amount ordered. We only deliver to the UK. You have 7 days from the arrival of item to decide to return the item, and a further 7 days to successfully return the item. Any fabric packs being returned must be returned unopened and undamaged. Buyers must pay postage for returns.
BACK ORDERS
We will not place out of stock items on back order. If an item you order is out of stock, we will contact you to arrange a replacement or refund for the value of the out of stock item, if you still wish to buy the item you will need to re-order at a later date.
GUARANTEE
We at Crafts and quilts pride ourselves in providing excellent customer service. If you have any feedback or complaints about any of our products or services then please contact us at craftsandquilts@gmail.com, and provide full details of your complaint and full details of how we can contact you. Once a complaint has been received we will contact you to discuss the problem in detail and will take all possible steps to ensure a satisfactory resolution is reached.
IMAGES
All images and descriptions are as accurate as possible and give an approximate idea of the product. We do not take responsibility for any variation in colour or size etc, as this can be altered by your individual PC monitor when viewing. If you need further information on colour, sizes or descriptions please contact us before you buy and we will be happy to assist you.
COPYRIGHT
Please note that all content, images etc. are copyright of CraftsandQuilts.net. No part of this website may me reproduced or copied without prior permission.
